Summary: Notification is what lets a customer wait somewhere comfortable instead of standing at a counter. This article explains the two channels nezaam supports and the audit trail behind them.
Two channels, different trade-offs
Telegram is free and reliable where it is popular, which makes it ideal for a business that can ask customers to join a bot once. SMS reaches anyone with a phone number, including people who will not install an app, but it costs money per message.
nezaam supports both, so you can start free on Telegram and add SMS only if your customers need it.
The notification cycle
- As a customer's turn approaches, they receive a heads-up.
- When their number is called, the display announces it and the customer is notified.
- Every attempt is recorded, so support can see what was sent and when.
Why the audit record matters
When a customer says they were never called, a record of the notification settles the question and protects your staff. It is a small feature that removes a recurring argument.